Refund policy

Thank You for Shopping with Little Mysteries Store!

We truly value your support and are committed to providing a smooth and transparent shopping experience. Please take a moment to review our updated policies regarding pre-orders, cancellations, returns, and international orders — especially in light of recent changes to international trade and customs regulations.

Pre-Order Policy

Many of our products are available as pre-orders, which means they are purchased in advance based on customer demand before arriving from our suppliers. Because these items are made or secured specifically for you, all pre-orders are considered final once placed.

Refunds & Cancellations

We understand that plans can change. However, due to the nature of pre-orders and increasing international shipping complexities, we’ve updated our cancellation and refund policy:

  • All pre-orders are subject to a 20% non-refundable cancellation fee (if cancelled with at least 24 hours' notice).

  • No cancellations can be accepted once the item has shipped or is in transit from our supplier.

  • Customs duties, taxes, or import fees are the responsibility of the customer and may vary depending on your country’s regulations.

Important Update for U.S. Customers

Due to recent changes in tariff and import policies affecting shipments to the United States, we are unfortunately unable to accept returns or exchanges for U.S. orders at this time.
We know this may be disappointing and appreciate your understanding as we work within the current trade environment.

Returns & Exchanges

To preserve the surprise and integrity of mystery (blind box) products, we only accept returns for items that are clearly damaged from the outside of the box due to non-human factors.

We do not accept returns or exchanges for:

  • Opened items

  • Duplicate characters

  • Change of mind

  • Quality concerns with sealed products

  • Items returned without an unboxing video (from start to finish)

If your item is eligible for a return due to damage, we require a full unboxing video for after-sales support.

Refunds

Once we’ve received and inspected your return (if approved), we’ll notify you of the outcome. If approved, you’ll receive a refund to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received a refund, please contact us at:
📧 sale.littlemysteriesstore@gmail.com

Important Note on Blind Box Items

All blind box products are factory sealed and packed randomly by the manufacturer. We cannot inspect or verify the contents without compromising the integrity of the item.

If you encounter a quality issue with a sealed product, we kindly recommend contacting the manufacturer (e.g., Pop Mart) directly for further assistance.

Price Adjustment Policy

At Little Mysteries Store, our prices are based on current market value, which may fluctuate due to supplier costs and availability.

  • We do not offer price adjustments after an order has been placed.

  • Once an item has been processed or shipped, we cannot retroactively apply discounts or adjust the pricing.

Thank You Again

Thank you for your trust, patience, and continued support. We are a small team working hard to bring you the cutest collectibles from around the world — and your understanding means the world to us!