Shipping policy

Shipping Policy

Thank you for shopping with Little Mysteries Store! Please take a moment to review our shipping policy before placing your order.

Shipping Update for U.S. Customers

Effective August 29, 2025, the United States will end its De Minimis exemption for imports. The following changes apply to all shipments destined for the U.S.:

  • Customs Clearance: All orders, regardless of value, will be subject to customs clearance.

  • Duties and Taxes: U.S. Customs may assess duties, taxes, and clearance fees upon arrival. These charges are the responsibility of the customer and must be paid directly to the courier (e.g., FedEx, UPS, DHL).

  • Transit Times: Orders may experience longer delivery times due to additional customs processing.

Important Notes

  • If a shipment is refused or returned due to non-payment of duties or taxes, our Failed Delivery Policy will apply.

  • Duties, taxes, and clearance fees are non-refundable in the event of a return.

  • Customers are encouraged to review this policy before placing an order to ensure a smooth delivery process.

We will continue to monitor developments and update this policy as necessary.

Failed Deliveries

If a delivery is unsuccessful due to unpaid fees (including customs duties, taxes, or clearance charges), refusal of delivery, or any other circumstance that results in the package being undeliverable and returned to us, the customer will be responsible for all costs associated with the return. These may include, but are not limited to:

  • Return shipping fees

  • Handling and processing charges

  • Applicable customs or duties

These costs will be deducted from any eligible refund.

Please note:

  • Original shipping fees, duties, and taxes are non-refundable.

  • Only the product cost of the item(s) will be eligible for reimbursement.

  • Once a package is returned to us under these circumstances, we are unable to reship the order, and the transaction will be considered complete.

Processing Time

  • Ready-to-ship items are processed within 3 to 8 business days. During the promotional sale or sale period, kindly allow our team 5-10 business days to process your order.

  • Pre-order items typically arrive at our warehouse in 1 to 4 weeks, but may take longer due to customs clearance, weather conditions, or supplier delays.

Shipping Time

  • Once processed, orders typically take 3 to 15 business days to arrive, depending on your location.

  • You will receive tracking information as soon as your order has been shipped.

Where We Ship

We ship from Canada and currently offer shipping to the following:

  • Canada

  • United States

  • Most European countries

We also ship to many other countries worldwide.
To check if we ship to your country, simply proceed to checkout — if you're able to complete the checkout process, it means we do ship to your location.

International Orders

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Delivery times may vary depending on local customs processing and postal conditions.

Pre-Order Terms

  • By placing a pre-order, you agree to wait for the item’s arrival.

  • Pre-orders are made specifically for you and cannot be canceled once they are processing or in transit.

What Should I Do If My Order Is Late?

We work closely with our carrier partners to keep delivery estimates as accurate and up-to-date as possible. However, occasional delays can occur due to customs, local weather events, or other factors beyond our control.

  • If your order has exceeded the estimated delivery timeframe or if the tracking information appears unusual, please contact us immediately.

  • Important: If the dispatch date has passed more than 30 days, we may not be able to assist, so please reach out as soon as possible.

Shipping to PO Boxes

  • We do not ship to PO Boxes when using FedEx or other courier methods.

  • Please provide a physical address at checkout.

  • Note: All shipping addresses must be written in full English characters, without special characters or non-Latin script.

If you have any other questions or concerns, feel free to reach out to us — we’re always happy to help!
Thank you again for choosing Little Mysteries Store